Closing your RoiBets Casino Account

You can close your RoiBets Casino account at any time. Whether you want a short pause or a permanent close, the process is simple and transparent.

Temporary pause

A cooling-off period runs from 24 hours up to a month. During this time you cannot log in or wager. Your balance stays in place and the account reactivates automatically when the period ends.

Self-exclusion

For a longer break, choose self-exclusion for six months, a year or permanent. During the exclusion you cannot log in, open a new account or receive marketing. A permanent exclusion closes the account for good and pays out any remaining balance.

Regular account closure

If you're closing for reasons unrelated to problem gambling, message us via live chat or email. The team typically processes the request within 24 hours and confirms by email.

Step-by-step closure

• Log in and go to account settings
• Under responsible gambling choose cooling-off or self-exclusion, or contact support for regular closure
• Confirm via the email you receive
• Request a withdrawal of any remaining balance if needed
• Receive the final confirmation

What happens to your balance

Any remaining balance is paid to your verified payment method. Bonus funds that have not yet met wagering will expire on closure.

Reopening an account

An account closed without self-exclusion can sometimes be reopened. Contact support to discuss. After self-exclusion, reopening is not possible during the chosen period.

Help and advice

Not sure? See our responsible gambling page or the get help page. For independent support, contact GamCare, BeGambleAware or the National Gambling Helpline.