Getting help at RoiBets Casino
Questions about your account, a deposit, a withdrawal or a bonus? Our support team is on hand day and night.
Live Chat
Instant answer, 24 hours
Reply within a few hours
Always open
Team available round the clock
Safe & trusted
Secure communication channels
A support team that actually answers
Trained advisors help you in several languages. Live chat is open 24/7 and the average wait time is under a minute.
Live chat is the quickest option
Click the chat button in the bottom right and you're connected immediately. Most queries are resolved within minutes.
Email for longer matters
For complaints, verification or documents, send an email. We usually reply within a few hours. Use the address registered to your account.
Frequently asked questions
Registration, verification, payment methods, withdrawals and bonus terms are all covered in the help section.
Deposits and withdrawals
The team helps you choose a payment method, resolve declined transactions and speed up payouts. Completing verification keeps withdrawals fast.
Bonus questions
From general terms to wagering specifics, live chat clears things up in a few minutes.
Technical support
If games fail to load or the interface is slow, you get clear steps to fix it.
VIP support
VIP members get a personal account manager reachable across multiple channels with no queue.
Help with responsible gambling
Questions about limits or self-exclusion? The team is there for that too. More on our responsible gambling page.
See also our responsible gambling page or the promotions page for current terms.